This page outlines the types of product problems, systems, and features I’ve designed across nearly two decades of work in consumer, B2B, and internal platforms.
Use this page to explore the breadth of problems I’ve solved and the contexts that shaped how I lead, design, and research.
Product Areas & Feature Work
Across consumer, B2B, and internal platforms, I’ve designed and delivered features that support complex decision-making, operational workflows, and systems that evolve over time.
Account, Identity & Access
Authentication and sign-in flows
Role-based access and permissions
Admin and configuration experiences
Error handling, validation, and recovery states
Complex Workflows & Decision Flows
Multi-step task flows and wizards
Configuration and setup experiences
Rules-driven and conditional interfaces
Edge-case and exception handling
Data-Heavy & Operational Interfaces
Dashboards and reporting tools
Admin panels and internal systems
Content and data management workflows
Monitoring, review, and approval flows
Commerce & Transactional Experiences
Product detail and comparison flows
Cart, checkout, and post-purchase flows
Substitutions, refunds, and order modifications
Promotions, offers, and incentive surfaces
Discovery, Navigation & Findability
Search and filtering systems
Browse and category structures
Information architecture and taxonomy design
Onboarding and orientation experiences
Knowledge & Enablement Systems
Internal knowledge bases and support tools
Sales enablement platforms
Documentation and instructional content
Self-service help and guidance flows
Domains & Product Contexts
Enterprise SaaS
B2B platforms
Internal tools and operational systems
Consumer-facing products
FinTech
Ecommerce
EdTech
Content and publishing platforms
Early-stage and scaling products
Colleague feedback
“He is great at creating processes where none exist to ensure alignment across teams and to drive transparency with leadership.”
The projects above represent additional contexts and problem spaces that informed my approach. For deeper examples of how I work through complexity, see the selected case studies below.
